Shipping policy
Order Processing
All orders are processed within 1–2 business days after the order is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation message with tracking details if available.
Shipping Within Egypt
We currently ship across all major cities in Egypt.
Estimated delivery times:
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Cairo & Giza: 1–3 business days
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Alexandria & Delta: 2–4 business days
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Other governorates: 3–5 business days
Delivery times may vary depending on courier operations and location.
Shipping Fees
Shipping costs are calculated at checkout and may vary depending on the delivery location.
Occasionally, free shipping promotions may be offered on selected orders.
Cash on Delivery
We offer Cash on Delivery (COD) for orders within Egypt.
Please ensure that the correct shipping address and phone number are provided to avoid delivery delays.
Delivery Attempts
If the courier is unable to deliver your package due to incorrect address information or the recipient being unavailable, the order may be returned.
Additional shipping charges may apply for re-delivery.
Order Tracking
Once your order has been shipped, you may receive tracking information depending on the courier service used.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your order with photos and your order number.
Contact Us
For any shipping inquiries, please contact us at:
Email: hello@haus28dinahamza.shop